Internal Service Representative

Closing Date: November 3, 2008

Company:	Strategic Employee Benefit Services of Louisiana Metairie, LA
Job Location:	All Counties in LA
Employment Type:	Full Time
Department:	Other
Salary Range:	30,000 to 37,000 DOE
Benefits:	Health,Life,Disability, 401k, PTO, Flex Time

Description:

Are you ready to work for a company with Fortune 500 status and excellent benefits? Then you are applying to the right place!

Strategic Employee Benefit Services was named one of the best places to work in New Orleans by City Business for 2007.

If you are ready for a challenging environment where your dedication and hard work are recognized and rewarded with career opportunity then look no further. Apply now!

Duties:

Responsibilities include addressing all employer health benefit issues as brought up by SEBS’s clients and their employees, resolving enrollment and termination issues, acting as liaison with insurance carriers, and answering questions relating to pertinent federal and state legislation. ISRs regularly practice discretionary decision making on a daily basis.

Qualifications:

Skills/Abilities Required
1. Excellent problem solving skills. Persistent to achieve the end result—resolution.
2. Strong organizational skills, including daily prioritizing and logical thinking.
3. Service-oriented; kind, compassionate, and willing to work hard on another person’s behalf.
4. Good communication skills, especially verbally and over the phone. Clarity and accuracy are key.
5. Excellent phone skills, being responsive, empathetic, and honest with the information to be shared.
6. Strong working knowledge of computers (MS Word, MS Outlook preferred; Internet, MS Excel and database experience also beneficial) and able to learn new systems and programs, such as GBS.
7. Able to manage multiple projects simultaneously and successfully.
8. Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles. Promotes cooperation and shared successes throughout the company.
9. Shares ideas for improvement that are oriented around solutions and blameless problem solving.
10. Models and exemplifies the principles and commitments of the Collaborative Way.

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